Refund policy

We want you to love your Potch purchase, but if something isn’t right, we’re here to help!

Return & Exchange Policy

We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.

To be eligible for a return:

• Items must be unused, unworn, unwashed, and in their original condition.

• All original tags and packaging must be intact.

• You must provide a receipt or proof of purchase.

To start a return, contact us at hbertram777@gmail.com. Once your return is approved, we’ll provide the return address and further instructions. Please do not send back items without first requesting a return, as they will not be accepted.

Damages & Incorrect Orders

Please check your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately at hbertram777@gmail.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

• Custom-made or personalized items

• Sale or discounted items

• Gift cards

If you have any concerns about a specific item, feel free to reach out before purchasing.

Exchanges

Need a different size or color? The quickest way is to place a new order and return the original item. Once your return is processed, you’ll receive a refund.

Refund Process

Once we receive and inspect your return, we will notify you if it has been approved.

• If approved, your refund will be processed back to your original payment method within 10 business days.

• Refund processing times vary depending on your bank or payment provider.

If you have not received your refund within 15 business days, please contact us at hbertram777@gmail.com.

For any further questions, feel free to reach out. We appreciate your support!

📩 Email: hbertram777@gmail.com